Case summaryToday 21:04:13
What happened#general6 invite links in one message
ActionsTimeout10 minutes, message deleted
- Member
- @nova_ray
- Workflow
- Invite filter
- Version
- v14
- Step
- 3 of 4
Moderation, explained.
Every action is saved with the reason behind it. Start with templates for scam links and reports, then change anything to fit your server. Your mods make the final call right in Discord. Templates for tickets, role menus, a server log and reminders are coming.
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[Server name][N] members[Server name][N] members[Server name][N] members[Server name][N] members[Server name][N] members[Server name][N] members[Server name][N] members
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- Members in these servers
- [N]
- Cases saved
- [N]
- Live workflows
- [N]
- Mod decisions
Something happens. Civility checks it.
Then it acts or asks your mods.
Each workflow is a short list of steps you can edit, and everything it does is saved in a case.
Stage 1Something happens
A message, a new member, a command such as /report, or a post in your honeypot channel.
Stage 2Civility checks it
Account age, links, known scam sites, how fast people are joining, and past cases.
Stage 3Civility acts
Deletes messages, times out or bans members, gives roles, logs what happened or DMs a member.
Stage 4Or asks your mods
For judgment calls, it posts a question with buttons in your mod channel.
Stage 5It saves a case
What was checked, what was found and what was done.
Watch Civility catch a scam link.
Step through it one action at a time.
A two-day-old account posts a Discord invite in #general. Civility checks the account and the link, deletes the message, and asks your mods what to do next.
#general48,102 members
anyone up for ranked tonight?
give me 10 min
vex_77 is typing…
Message #general
Workflows /Links from new accountsLive v1Waiting for a message
- When someone posts a message Not started
- CheckAccount under 7 days old? Not startedYesCarries on belowCarries onNoStops hereStops here
- CheckHas an invite or scam link? Not startedYesCarries on belowCarries onNoStops hereStops here
- Delete the message Not started
- Open a case Not started
- Ask modsWhat should happen to the account? Not startedTimeout 24hBanNot a scam
Logwaiting for the next message…
Word filters can turn names into slurs.
Civility never edits what people type.
Filters that star out part of a word can make an innocent name look like a slur, and the person who typed it gets blamed. Civility deletes the whole message or leaves it alone.
Incident 01Word filter
A player's own name
- Typed
- Nasser
- Shown
N***er
The filter starred out “ass” and left what looked like a slur.
In Civility
The name shows as typed.Shown as typed: NasserIncident 02Word filter
A teammate's name
- Typed
- Narayan
- Shown
N*****
The filter starred almost the whole name, and the player got blamed for a slur.
In Civility
The name shows as typed.Shown as typed: NarayanIncident 03Word filter
Friendly banter
- Typed
- GG Sh1tt3rs
- Shown
GG ***3rs
Only “sh1t” was starred, and what was left looked like a slur on a streamer's screen.
In Civility
Civility deletes the whole message or leaves it as typed.Shown as typed, or deleted wholeRecreated from incidents players shared publicly.Sources · [LINKS]
The Scunthorpe problem
It's named after a town in England.
Filters that match letters anywhere in a word have been blocking innocent words for decades.
Read more on Wikipedia →| Year | Where | Filter matched | What broke |
|---|---|---|---|
| 1996 | AOL sign-ups | a 4-letter word inside “Scunthorpe” | People from the town couldn't sign up. |
| — | Swap filters | “ass” → “butt” | “Classic” became “clbuttic” and “assassin” became “buttbuttin”. |
| — | Yahoo Mail | “eval” → “review” | “Medieval” became “medireview”. |
| — | Sign-up forms | “sex” | Addresses in Sussex, Essex and Middlesex were rejected. |
| 2020 | Palaeontology conference chat | “bone” | Scientists couldn't type the word they study. |
| 2021 | “hoe” | Posts about Plymouth Hoe, a landmark in England, were removed. |
From the Wikipedia article on the Scunthorpe problem
Start with a template.
Change anything before it goes live.
Pick Scam protection, Report handling, a set of clean-up rules for mentions, invites, words and links, protection for when many people join at once, or any mix. Then choose your channels and mod roles. Templates stay off until you publish them. Templates for tickets, role menus, a server log and reminders are coming.
- DraftSCAM
Scam protection
Starts whenSomeone posts a messageDeletes invite and scam links from accounts under a week old, then asks your mods whether to time out or ban. Also adds a honeypot channel that times out anyone who posts in it.
- DraftRPT
Report handling
Starts whenSomeone uses /reportTurns every report into a case, thanks the reporter, and asks your mods to uphold or dismiss it. Nothing happens to the reported member until a mod decides.
- DraftAUTO
Automod
Starts whenSomeone posts a messageCleans up messages that spam mentions, carry invite links, hold words you list, or flood a channel with links. You choose what counts, where it applies, who is left alone and what happens. Nothing is chosen for you.
- DraftRAID
Raid protection
Starts whenSomeone joinsNotices when many people join at once. You choose how many and how fast, then what happens: post a note, pause invites, lock channels, or ask your mods whether to keep invites paused. Nothing is chosen for you.
- Coming laterTKT
Tickets
Starts whenSomeone uses /ticket openComing later. Will add /ticket open and /ticket close: a member fills in a short form, and Civility opens a private thread in your ticket channel and pings your mods.
Every action gets a case.
See what happened, why, and who decided.
A case shows what Civility did, what it found, which version of the workflow was live, and which mods stepped in. If something fails, like a timeout blocked by role order, the case says so. Any mod can close it with a note.
Case summary
Case 2418
- Actions
- Deleted the message · Done. Timed out @nova_ray for 10 minutes · Done
- Found
- 6 invite links in one message (limit: 3)
- Version
- Invite filter v14, published 12 Sep by @mara
Timeline
- 21:04:12@nova_ray posted in #general@nova_ray
- 21:04:12Invite filter v14 found 6 invite linksWorkflow
- 21:04:13Deleted the message and timed out @nova_ray for 10 minutesWorkflow
- 21:31:07Added a note@mara
- 21:31:40Closed the case@mara
- v1412 SepLiveLimit lowered from 5 to 3 invite links
- v1330 AugPartners are skipped
- v1219 AugFirst-time posters get a DM instead of a deletion
- v1102 AugEvery case is posted in #mod-log
Your mods make the big calls.
Answer in Discord or the dashboard.
For things like bans, Civility posts a question with buttons in your mod channel. Only mods can answer, and they need the matching Discord permission, like Ban Members to ban. If nobody answers in time, Civility does what you've set, like posting in #mod-log.
Decision · waiting on mods7 min left
2421
What should happen to @k1ttencore's account?
Civility deleted an invite link from this 2-day-old account and opened case 2421.
Also waiting on mods · 2
- 2422Civility deleted a scam link from @vexx, a 2-day-old account. What should happen to the account?Links from new accounts v39 min left
- 2423@quill reported @freeloot for sending scam links in DMs.Report review v223 h left
Civility asks for the permissions its steps use.
Not Administrator.
These let Civility do the steps your mods build: delete messages, time out members, give roles and create channels. Steps that read what a message says also need Discord's Message Content access, which Discord grants to the app, not the server. Civility still can't act on the server owner or on anyone above its own role, and a channel's own permissions can hide it from Civility. It checks its permissions during setup and whenever you publish, and the dashboard shows what a missing one affects and how to fix it.
- What Civility asks for
When you add it, Civility asks Discord for View Channels, Send Messages, Read Message History, Embed Links, Manage Messages, Timeout Members, Kick Members, Ban Members, Manage Roles, Manage Nicknames, Manage Channels, Manage Threads, Send Messages in Threads and View Audit Log. It doesn't ask for Administrator.
- Messages
To post questions, alerts and DMs, and to delete messages. Civility never edits what people type.
- Members
To time out, kick or ban members, and to change nicknames, when a workflow or a mod decides to.
- Roles
To give and remove roles when a workflow does.
- Channels
To create a channel when you choose Create a channel in setup, to create a forum and add Civility's tags to it when you set up the mod queue, and to set slowmode. Upcoming templates also use it for private threads. Send Messages in Threads is for the posts in the mod queue forum.
- Message Content
To read what a message says, for steps that check it. Discord grants this to the app, not to your server.
- Role order
Civility can't act on the server owner, or on members or roles above its own role.
- Hidden channels
A channel's own permissions can hide it from Civility. When a workflow uses a channel Civility can't see, the dashboard names the channel and the step.
- Asked for when needed
Manage Server (to pause invites) and Mention Everyone (to ping a role that isn't mentionable) aren't in that list. When a workflow needs one, the dashboard names the steps it affects and a button, Give Civility these permissions, opens Discord's approval screen for that server alone. Someone with Manage Server approves it. It asks for everything Civility's role has now, plus the missing ones.
Your data: Civility keeps case history for as long as Civility is on your server. Once Civility has been removed for 30 days, a daily clean-up deletes your server's data.
Safety is free, forever.
Every template, step, check, case and mod decision is free on every server.
Free
Every template and step, up to 50 live workflows per server
Paid plans for very large servers and groups of servers are coming.
Servers using Civility
Listed with their permission.
Only servers that asked to be listed appear here. The numbers come from Civility's cases.
| Added | Server | First workflow | Status |
|---|---|---|---|
| 21:02 | [Server name, with permission] | Report review | Live |
| 20:47 | [Server name, with permission] | Links from new accounts | Live |
| 20:31 | [Server name, with permission] | Report review | Draft |
| 19:58 | [Server name, with permission] | Honeypot channel | Live |
Sample layout
- [N]
- Servers using Civility
- [N]
- Cases this month
- [N]
- Mod decisions this month
Common questions.
Ask anything else in our support server.
Can a template do anything before I publish it?
No. Templates install turned off and only start working when you publish them. Once a version is published it never changes, and your edits become a new draft.
Who can use the dashboard?
The server owner and anyone with a mod role. By default, Moderators answer questions, add notes and close cases, and Managers can also edit and publish workflows, change shared values and channels, and change mod roles. Managers can change what each role can do. Removing someone's role in Discord removes their access.
What if Discord doesn't confirm an action?
Civility checks Discord itself, counting the action as applied when its own audit-log entry exists or when the member, channel or message is already in that state. If it is sure the action wasn't applied, it retries once. If it still can't tell after about 10 minutes, a mod chooses “Applied” or “Not applied, retry once”.
What if something goes wrong partway through?
The case shows the error and the step where it stopped. Nothing after that step happens, and the case stays open until a mod closes it.
Can I undo something Civility did?
Not from Civility. Lift the timeout or unban the member in Discord, then add a note to the case.
What happens to message data?
Each case keeps a copy of the message that started it, with its author and channel, so the case still makes sense after the message is deleted. A message that doesn't open a case keeps its words, and the names and links of its files, for 24 hours after its workflow finishes. Civility clears them once an hour. Two things wait longer: a question to mods keeps the words until 24 hours after a mod answers it or its time runs out, and an action Discord didn't confirm keeps its message until a mod answers it. If nobody answers in 7 days, Civility marks the action not applied, doesn't retry it, doesn't run the steps after it, and clears the words. Cases are kept for as long as Civility is on your server. Workflow drafts and notes are stored in Civility's own database. A daily clean-up deletes everything Civility stores for a server once Civility has been removed from it for 30 days, cases and workflows included. Add Civility back within those 30 days and nothing is deleted. See everything Civility stores
Can servers share workflows?
No. Each server has its own workflows, versions and mod roles.
Is Civility made by Discord?
No. Civility is an independent bot and only uses the permissions you give it.